1. How do the leadership team and middle management demonstrate and communicate their commitment to quality throughout the organization?

The leadership team and middle management do not prioritize or communicate about quality, which leads to a lack of focus and motivation among employees.The leadership team occasionally talks about quality, but there is no consistent or clear message, which can be confusing for employees.The leadership team and middle management occasionally communicate about quality and set goals, but they do not actively demonstrate their commitment to quality in their own behavior or decision-making.The leadership team and middle management regularly communicate about quality and model their commitment to quality in their own behavior, but there could be more effort to ensure the message is effectively communicated to all levels of the organization.The leadership team and middle management consistently prioritize and communicate about quality, and actively demonstrate their commitment to quality in their own behavior and decision-making, which leads to a strong culture of quality throughout the organization.

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